Legal Guidelines for a Safe & Transparent Shopping Experience

Welcome to Dhola Maru Art Gallery. By accessing and using our website, you agree to abide by the following Terms & Conditions. These terms govern your use of our services, purchases, and overall experience with us. Please read them carefully before placing an order.

1. General Terms

1.1 By using our website, you confirm that you are at least 18 years old or accessing it under the supervision of a parent or legal guardian.
1.2 You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others.
1.3 We reserve the right to modify or update these Terms & Conditions at any time without prior notice.

2. Product Information & Availability

2.1 Handmade Variations: All our paintings are handcrafted, and slight variations in color, design, and texture are natural. These variations do not qualify as defects.
2.2 Product Descriptions: We strive for accuracy in our product listings. However, errors in pricing, images, or descriptions may occur, and we reserve the right to correct them.
2.3 Stock Availability: Some paintings are limited edition. If an item is out of stock after an order is placed, we will notify you and offer an alternative or a full refund.

3. Pricing & Payments

3.1 Currency & Pricing: All prices are displayed in INR (Indian Rupees) and are subject to change without notice.
3.2 Payment Methods: We accept credit/debit cards, net banking, UPI, and digital wallets. Payments are processed securely through encrypted payment gateways.
3.3 Taxes & Duties:

• For domestic orders (India): GST is included in the price.

• For international orders: Import duties or taxes (if applicable) are the buyer’s responsibility.
  3.4 Payment Security: We do not store your credit/debit card details. All payments are encrypted for your security.

4. Order & Cancellation Policy

4.1 Order Confirmation: After placing an order, you will receive a confirmation email/SMS with the details.
4.2 Order Cancellation:

• Orders can be canceled within 24 hours of placement for a full refund.

• Once the order is processed or shipped, cancellations are not allowed.
  4.3 Order Refusal: We reserve the right to refuse or cancel any order due to suspected fraud, incorrect pricing, or stock unavailability.

5. Shipping & Delivery

5.1 Processing Time: Orders are typically processed within 2-3 business days.
5.2 Estimated Delivery Time:

• India: 5-10 business days

• International: 10-20 business days
  5.3 Shipping Fees:

• Free shipping for eligible domestic orders.

• International shipping costs are calculated based on location and size of the artwork.
  5.4 Delays & Issues: We are not responsible for shipping delays caused by courier services, natural disasters, or customs clearance.

6. Return & Refund Policy

6.1 Eligibility for Returns: We accept returns only for:
✔ Damaged artwork (must be reported within 48 hours of delivery).
✔ Incorrect items received.
6.2 Refunds & Replacements: Approved refunds will be processed within 7-10 business days.
6.3 Non-Returnable Items: Customized artwork, commissioned pieces, and sale items cannot be returned.

7. Intellectual Property Rights

7.1 Copyright Protection: All paintings, images, logos, and content on this website are intellectual property of Dhola Maru Art Gallery. Unauthorized use, reproduction, or distribution is strictly prohibited.
7.2 Limited Usage: Customers purchasing artwork do not acquire any reproduction rights.

8. Limitation of Liability

8.1 We strive to provide an accurate and secure shopping experience, but we do not guarantee uninterrupted access to our website.
8.2 Dhola Maru Art Gallery is not responsible for:

• Technical errors, website downtime, or service interruptions.

• Any indirect, incidental, or consequential damages arising from the use of our products or services.

9. Contact Us

For any concerns or inquiries, reach out to us:

📩 Email: [email protected]
📞 Call/WhatsApp: +91 7976374126
📍 Address: Gupta Garden, 71, Amer Rd, near Brahmpuri, Govind Nagar West, Govind Nagar, Jaipur, Rajasthan 302002

We appreciate your trust in Dhola Maru Art Gallery and look forward to providing you with the finest traditional artwork.